Process for dealing with requests for medication collection and delivery
Reminder: Please don’t leave your request for a prescription or collection of medication to the last minute.
Requests for HemingfordHub’s prescription service has reduced since lockdown restrictions were lifted. However we continue to assist certain groups. Our local surgeries have also adapted to the situation and altered the way they deal with prescription requests.
The following is the process for collecting medication for the shielded, ‘at risk’, over 70s, pregnant, or those with underlying health issues. These residents are more likely to suffer a severe COVID-19 infection if they became ill, which would severely impact NHS capacity.
If the surgery dispenses medication:
The Spinney Surgery delivers all prescriptions to residents in Hemingford Grey and Hemingford Abbots.
The Grove (formerly Cromwell Place and The Old Exchange) delivers prescriptions to those patients who have three or more items per month. If that patient co-habits with someone who receives fewer items, these items can also be delivered. All other prescriptions have to be collected from the surgery.
If the prescription is dispensed by a high street pharmacy:
If residents’ have prescriptions dispensed by either Boots (01480 461886) or Lloyds (01480 462109) these have to be collected. If items are being collected by anyone other than the patients, their address, including postcode, phone number and date of birth are required.
If the patient does not reorder over the internet, HemingfordHub may still be asked to collect the paper prescription from the patient and deliver it to surgery/pharmacy, returning a few days later to collect the medication. Under no
circumstance is the medication to be left with a neighbour or posted through the door but must
be handed to the patient (or a member of the household). It is envisaged that requests for
assistance will only come from residents who have either
pre-paid or are exempt from payment.
Requests for assistance should be made either by email to firstname.lastname@example.org or by phone to